Frequently Asked Questions

1. What types of wax do you use for your candles?

We use different types of wax for our various collections:

• N.E. Love Essence Collection: Premium coconut apricot wax, chosen for its smooth, creamy finish and excellent scent throw.
• N.E. Love Gemfire Collection: Soy pillar wax, which provides a sturdy, long-lasting burn and a clean appearance.
• N.E. Love Florals Collection: Beeswax, known for its natural air-purifying properties and beautiful golden hue.

2. Why do you use coconut apricot wax for the Essence Collection?

Coconut apricot wax is selected for the Essence Collection because of its superior burn quality, vibrant scent throw, and cleaner burn. It helps to create a smooth surface and has a lower melting point, enhancing the candle's performance.

3. What are the benefits of soy pillar wax in the Gemfire Collection?

Soy pillar wax is used in the Gemfire Collection for its durability and clean burn. It helps maintain the candle’s shape and offers a consistent, long-lasting burn while supporting sustainable practices.

4. What makes beeswax a good choice for the Florals Collection?

Beeswax is used in the Florals Collection due to its natural air-purifying properties, longer burn time, and beautiful natural color. It adds a touch of luxury and contributes to a cleaner environment.

5. How should I care for my candles to ensure the best burn?

For optimal performance of all candle types:

• Trim the wick to 1/4 inch before each burn.
• Allow the candle to burn until the entire surface melts to the edge to prevent tunneling.
• Avoid burning your candle for more than 4 hours at a time.

6. How do the different waxes affect the scent throw of the candles?

Each wax type enhances scent throw differently:

• Coconut Apricot Wax: Provides a strong, consistent scent throw.
• Soy Pillar Wax: Offers a clean burn and even scent distribution.
• Beeswax: Typically has a more subtle scent throw but purifies the air naturally.

7.What types of fragrances do you offer, and how are they selected?

We offer a variety of fragrances across our collections, each selected for its quality and appeal. Our fragrance oils are chosen to complement our high-quality waxes and enhance the overall candle experience.

8. Are your fragrances safe for sensitive individuals?

Our fragrances are designed for general use. If you have sensitivities or allergies, we recommend reviewing the ingredient list or conducting a patch test before using the candle.

9. Do you offer custom fragrances?

Currently, we do not offer custom fragrance blends. However, we welcome suggestions for new fragrances and regularly update our collections based on customer feedback.

10. How long does it take to process and ship an order?

Orders are typically processed within 1-3 business days after pouring Shipping times vary based on your selected shipping method.

11. Can I track my order?

Yes, once your order has shipped, you will receive a confirmation email with a tracking number. The tracking number will be active within 24 hours.

12. What should I do if my candle arrives damaged or there is an issue with my order?

If your candle arrives damaged or there is an issue with your order, please contact us immediately within two days of your delivery at info@nenaturals.com. We will assist you with a replacement or refund as needed.

13. What materials are used to make the Expressions cards? Our Expressions cards are crafted using high-quality paper and come in various colors. Some cards also feature real, hand-pressed flowers, adding a unique and natural touch to each design.

14. Are the cards customizable? Yes! You can personalize your card with heartfelt messages or invitations to suit any occasion—whether it’s a wedding, holiday, or a simple thank-you note.

15. Can I pair these cards with other products? Absolutely! Our Expressions cards are designed to complement any of our collections, including candles and mugs. Bundle them together for a perfect, thoughtful gift package.

16. What occasions are these cards best suited for? Our cards are versatile and perfect for weddings, holidays, birthdays, thank yous, or any special occasion where you want to add a personal, heartfelt message.

17. Do all cards contain real pressed flowers? Not all cards, but selected designs feature hand-pressed flowers. These cards offer a one-of-a-kind, nature-inspired aesthetic for an extra special touch.

18. Can I order bulk cards for events like weddings or corporate gifting? Yes! We offer bulk ordering options for special events like weddings, corporate gifting, and holidays. Contact us directly for bulk pricing and customization options.

19. How long does it take to receive a custom card? Custom orders typically ship within 3-5 business days. Please allow additional time for shipping, depending on your location.

20. How can I care for cards with real pressed flowers? To preserve the quality of the cards with pressed flowers, keep them in a cool, dry place, away from direct sunlight to prevent fading or discoloration.

21. Are there any eco-friendly features in the Expressions collection? Yes! We prioritize sustainability by using eco-conscious materials in our cards, and our packaging is recyclable. Cards with real flowers are biodegradable, allowing you to celebrate sustainably.

22. Can I include my card in a gift package? Absolutely! You can add any of our Expressions cards to a gift bundle with a candle or mug at a discounted price, making your present truly unique and special.

23. Do you ship internationally?

Currently, we only ship within the U.S. International shipping is not available at this time.

24. Can I return or exchange my candle?

Due to the nature of our products, we do not accept returns or exchanges. If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order for assistance.

25. How can I contact customer service?

For any questions or concerns, please reach out to us through the Shopify platform or at info.nelovenaturals.com. We’re here to help!